Interaction Plans Architect enables you to construct your ideal interaction flow, using applets. Applets are discrete sub-modules of code that you can assemble in any order to create a fully featured interaction flow in Vonage Contact Center. Think of applets as Lego bricks that you can combine to create an endless variety of constructions.
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For information on using Interaction Plans Architect, see Using Interaction Plans Architect. For information about the available applets, see Interaction Plans Architect reference.
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