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Vonage Contact Center can record all inbound and outbound calls. Whether all or just a subset of calls are recorded is determined by your account and interaction plan settings. For information on about call recording, see Call recording.
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| If you do not have the call recording toggle button enabled within your account, the recording control area does not appear in ContactPad: |
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| If you have the call recording toggle button enabled within your account, a recording control area appears in ContactPad: |
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| If the toggle button is enabled, when a call arrives, a message indicating that the call is being recorded appears along with a Pause icon. To pause the recording, click the pause icon. |
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| The message changes to show that the recording is paused and the Pause button icon changes to a Resume icona Play icon. To continue recording, click the resume play icon. |
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Depending on your account settings and interaction plans, calls may arrive with call recording both In Progress and Paused. |
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