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Create and manage agents and groups
Info
Vonage Contact Center recommends managing users—both agent and supervisor—and groups in the User Admin area of the VCC Admin Portal. For more information, see User Admin.
Monitor the overall performance of the contact center
Log agents in to Vonage Contact Center
Change agents' states

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cql	label = "faqs_realtime" and space = currentSpace ( )
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General features

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Getting started

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Using

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Settings

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Versions Compared

Old Version 18

New Version 19

Key

What can we help you with today?
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General features

Getting started

Using

Settings

Page Comparison

Versions Compared

Old Version 18

New Version 19

Key

What can we help you with today? Page Tree Search

General features

Getting started

Using

Settings

What can we help you with today?
Page Tree Search