The Interaction The Interaction Content area of the VCC Admin Portal contains Portal contains all the call recordings for your account.
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For information about accessing and opening call recordings, see Listening to, viewing, and commenting on interaction content. An analyzed call is indicated by a document icon in the Type column in Interaction Content.
How do I analyze a call recording?
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How do I re-analyze a call recording?
If you or your supervisor changes categorization or substitution rules, or both, in your categorization profile, if enabled for your account, you can re-analyze the call recording. To do so, open the recording you want to re-analyze and click RE-ANALYZE CALL. Conversation Analyzer will re-analyze the recording and updated information will be available after a few minutes. You will need to refresh the page.
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Re-analyzing the call does not update the sentiment analysis, if enabled for your account. |