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  1. Create an ACD applet. For information on creating an applet, see Creating an applet. A new ACD applet appears.

  2. In Behaviour Type in the ACD section, click Skills Based.
    The ACD page refreshes and ACD only sections are unavailable. The ACD applet is now a UCD applet.Skills based ACD appletImage Removed

  3. Configure the UCD applet as required. For information on the fields in the applet, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
  4. To save your changes, click Update.

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