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NewVoiceMediaVonage Contact Center's Interactive Voice Response (IVR) system interacts with callers, gathers information, and routes calls to the appropriate recipient. 


  • Provide a caller with information
  • Ask a caller questions, possibly as part of a questionnaire
  • Save caller responses in NewVoiceMediaVonage Contact Center
  • Route calls according to information provided by the caller
  • Send information to SMS or email recipients, or external CMS systems