NewVoiceMediaVonage Contact Center's Interactive Voice Response (IVR) system interacts with callers, gathers information, and routes calls to the appropriate recipient.
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- Provide a caller with information
- Ask a caller questions, possibly as part of a questionnaire
- Save caller responses in NewVoiceMediaVonage Contact Center
- Route calls according to information provided by the caller
- Send information to SMS or email recipients, or external CMS systems
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