Agent licenses in Real Time

Real Time (legacy) is deprecated

Real Time (legacy) is now deprecated.

To create and manage agents and groups, use User Admin the VCC Admin Portal.
To monitor the performance of your Vonage Contact Center account, use Real-time Analytics, Historical Analytics, and Team Monitoring.
To monitor agents' interactions, log agents in to VCC, and change agents' states, use Team Monitoring.

For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.

When you set up your VCC Admin Portal account with Vonage Contact Center, you will have a limited number of agent licenses. Each active agent uses an agent license.

The following limits apply to your agent licenses:

Agent license limit.
The number of agent licenses in your account.
Maximum agent license limit.
The maximum agent license limit equates to the total number of agents you can create. This limit includes a number of additional licenses available (at extra cost) when you have reached your license limit. The maximum agent license limit enables you to create agents immediately without having to request more licenses.
Depending on your account user type, you can continue to create agents even if you exceed your maximum agent license limit