Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 16 Next »

Real Time is the master interface for the call center supervisor. 

Using Real Time a supervisor can perform the following tasks:

  • Create and manage agents and groups

    NewVoiceMedia recommends managing users—both agent and supervisor—and groups in the User Admin area of the NewVoiceMedia platform. For more information, see User Admin.

  • Monitor the overall performance of the contact center
  • Log agents in to NewVoiceMedia
  • Change agents' states


What can we help you with today? 

Filter by label

There are no items with the selected labels at this time.



General features

Show all

Getting started

Show all

Using

Show all


Settings

Show all




Agents

Show all


Groups

Show all


Queues

Show all




Supervisors

Show all


Monitoring

Show all


Reference

Show all



  • No labels
Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.