The Data Retention area of the Vonage Contact Center Admin Portal contains retention settings. These settings apply to interaction content—such as call recordings, transcripts and categorization results.
Users with an admin license can change these settings, defining the frequency with which such data is automatically deleted from their account.Screen recordings are deleted after 30 days — or sooner, if the contracted data retention period for your account is less than 30 days. Also, a screen recording is deleted if its related call recording is deleted.
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