Vonage Contact Center feature retirement

Along with the exciting new functionality added to the product with every release, we are also working to retire older parts of the product. The removal of functionality within our product is completed in up to these stages:

Intent to deprecate

This is an optional stage that gives users early warning of our intent to deprecate functionality. It is most commonly used when an alternative is announced, and gives users the ability to migrate ahead of the functionality becoming deprecated. At this stage we encourage customers to stop using the mentioned product functionality, and migrate to an alternative.

Deprecated

This indicates that a piece of functionality is no longer supported. The functionality will continue to work, but no new enhancements or bug fixes will be made (with the exception of security vulnerabilities) and new functionality may not be compatible. We commonly announce the target Retirement date when deprecating. At this stage customers must stop using the mentioned product functionality, and migrate to an alternative.

Retired

After the retirement date the functionality will either cease working entirely, or become completely unsupported.

VCC release schedule

Spring: between March and April

Summer: between July and August

Winter: between October and November

The Winter release is announced with a suffix of the subsequent year, for example Winter '21 is released November 2020.

Features

Feature	Intent to deprecate	Deprecated	End of life
Real Time Admin Functions		Spring '21	Summer '21 (projected)
Insights Stats API - Version 2		Winter ‘21	Second half of 2021
Skill Management		Summer '20	Summer '21 (projected)
Download call recordings (SFTP)	Summer '20	Spring '21	First half of 2022
Call Recordings (search page)		Summer '20	Summer ‘21 (projected)
Statistics API (V0)		Spring '20	Pending
Microsoft Internet Explorer 11	Summer '20	January 1, 2021	N/A
CRM Call Connect Router applet			Winter ‘21
CRM Take Message applet			Winter ‘21
Agent PINs			Summer '20
Cloud-based URLs		Summer '20	Winter ‘21
CRM Send SMS applet			Winter ‘21

Salesforce Packages

Package	Supported	Deprecated	End of Life
Vonage Contact Center in Salesforce	18.251 or higher	18.250 or lower *	18.231 or lower
Vonage Contact Center Connect	19.100 or higher	18.259 or lower *	16.118 or lower
Vonage Contact Center Advanced Reporting	2.57 or higher	2.56 or lower *	2.44 or lower

* These packages will be in end of life stage from Summer '21