When you set up your VCC Admin Portal account with Vonage Contact Center, you will have a limited number of agent licenses. Each active agent uses an agent license.
The following limits apply to your agent licenses:
- Agent license limit.
The number of agent licenses in your account. - Maximum agent license limit.
The maximum agent license limit equates to the total number of agents you can create. This limit includes a number of additional licenses available (at extra cost) when you have reached your license limit. The maximum agent license limit enables you to create agents immediately without having to request more licenses.
Depending on your account user type, you can continue to create agents even if you exceed your maximum agent license limit.
When you open the Manage agents dialog box in Real Time, you can see how many agent licenses you have and how many are in use.
If you have exceeded your agent license limit or maximum agent license limit, when you try to create a new agent or activate a currently inactive agent a warning appears. Depending on your account user type, which limit you have exceeded and the action you are attempting, the warning will contain a different message and you have a choice of how to proceed. For information about VCC Admin Portal user types, see Vonage Contact Center user types.
If you are a nominee user, you will see the following one of the following messages:
Limit exceeded Action Example message Options Agent license limit/Maximum agent license limit Create agent Creating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).
Are you sure you want to create the new agent Matt Bell - 6748032?
Cancel or Create agent Agent license limit/Maximum agent license limit Activate agent Activating this agent will result in additional charges. You have reached your licensed active agent limit (21/15 agents).
Are you sure you want to activate the agent Barnaby - 6543?
Cancel or Activate agent You can create or activate agents even when you exceed your maximum agent limit.
If you are a normal user with permission to edit agents, you will see one of the following messages:
Limit exceeded Action Example message Options Agent license limit Create agent Creating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).
Are you sure you want to create the new agent Julie Hythe - 765643524?
Cancel or Create agent Agent license limit Activate agent Activating this agent will result in additional charges. You have reached your licensed active agent limit (16/15 agents).
Are you sure you want to activate the agent Anne Parkes - 76589?
Cancel or Activate agent Maximum agent license limit Create agent/Activate agent You have reached your maximum active agent limit (15 agents).
You will need to delete or deactivate an agent in order to create more active agents.
Cancel