The NVM Call Summary Inbound dashboard contains following sections: Call Information The Call Information section displays information about total number of calls, top Leads, Accounts and Numbers called, distribution of calls by queues, and calls to queues over time. User activity The User activity section displays information about agents with highest and lowest number of calls, average call handle time, total talk time by agents, and call duration split by call length. Timeline/Trend Analysis The Timeline/Trend Analysis displays information about number of inbound calls split by days, weeks and months. |