If you are using cloud-based URLs—such as https://cloud11.contact-world.net—to access Vonage Contact Center from Salesforce, you should make some changes to your configuration.
If you are using Salesforce Lightning experience, you must upgrade to 18.211 or later to use improved disaster recovery (DR). |
To configure Salesforce to access Vonage Contact Center for improved DR, perform the following steps:
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for the item with the correct subdomain for your region: To update custom settings in Salesforce for improved DR, perform the following steps:
To update the remote site settings in Salesforce for improved DR, perform the following steps:
If you are using a legacy call recording player link, you will need to update that link. We do recommend that you use the new call recording player. For information about the new call recording player, see Embedding the call recording player in Salesforce tasks. If you wish to continue using the older version, update the URL used in the link. For information about setting up a link, see Adding a call recording link to Salesforce tasks, editing your existing custom field rather than creating a new one.