If enabled for your account, agents can see their call history in ContactPad. Call history includes inbound calls to the agent's personal queue, and outbound calls; inbound calls to the agent's personal queue that they missed are highlighted in their call history and also appear in a separate list of missed calls.
When the call history feature is enabled for your account, agents will notice some changes in ContactPad. For information about ContactPad, see Overview of ContactPad. With call history, agents can see lists of their recent calls. The message panel is replaced with the call history panel.
|
For information about using the call history, see Viewing and returning recent and missed calls in ContactPad.