When you log in to the NewVoiceMedia platform, you see the following webpage:
The main area of the NewVoiceMedia platform's home page contains two elements:
NewVoiceMedia platform's banner is always present as you navigate around different areas of the NewVoiceMedia platform.
By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again. For information about the menu, see Vonage Contact Center Admin Portal user interface#Menu.
Alerts are short messages about the status of NewVoiceMedia or your NewVoiceMedia platform account.
Click Alerts in the banner to view all alerts in the order of receipt—newest alerts appear at the top of the list. Alerts also appear at the top of the carousel, one at a time. Some alerts have a More info link. Click this link for more information relating to the alert.
The number of undismissed alerts appears on the banner. To acknowledge, or dismiss, alerts, close the alert in the carousel or click the alert in the list. Dismissing the alert in one location also dismisses the alert in the other. Until you have dismissed an alert, the alert appears on the carousel, and is highlighted in blue and with its associated icon in the list. When you have dismissed the alert, the alert no longer appears in the carousel and appears in gray in the list.
You can receive four different types of alerts. The types are listed in the order of severity, highest severity first.
Higher severity alerts take priority over lower severity alerts; if you have more than one undismissed alert, the most severe alert appears on the carousel until dismissed. (If you have more than one alert with the highest severity, the most recent alert takes priority.) The dismissed alert is replaced with the next most severe alert.
The example shows four undismissed alerts, one of each severity. The highest severity alert, 'Danger', appears in the carousel. The More info link indicates that more information about the alert is available.
The Help menu contains three items:
| Menu item | Description |
|---|---|
| Home Help | A link to the Vonage Contact Center Admin Portal user interface page within NewVoiceMedia Product Documentation. |
| Documentation Home | A link to NewVoiceMedia Product Documentation. |
| Product Updates | A link to the Product Updates section within NewVoiceMedia Product Documentation. |
The Account menu shows the logged in user's name and NewVoiceMedia account, and the following options:
| Menu item | Description |
|---|---|
| Switch Account | Click to log in using a different NewVoiceMedia account. This item is only available if you have access to multiple accounts. |
| Logout | Click to log out of the NewVoiceMedia platform. |
NewVoiceMedia platform's menu is always present as you navigate around different areas of the NewVoiceMedia platform. The menu contains all the features of the NewVoiceMedia platform.
The menu appears on the left side of the webpage, or at the bottom of the screen on a mobile device. By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again.
To open the webpage for the related feature in the current tab, click a menu item. To open previous and next webpages, use the back and forward buttons in your browser.
The menu contains the following features. Only features available in your account will appear in the menu.
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In addition, the menu contains the following links:
