Using the Send SMS applet, you can send an SMS message to up to 100 recipients when Vonage Contact Center routes a call through the applet. You can configure the applet to use a combination of static and dynamic values for the from and to numbers, and the message content. Dynamic values are determined at run time, that is, when Vonage Contact Center routes each call through the call plan.
To use any dynamic elements in the Send SMS applet, you must configure data sources. These data sources must contain the required values for the elements when Vonage Contact Center routes the call to the applet.
To use the Send SMS applet, perform the following tasks:
Define the From number. The value in From number appears on a recipient's device—where applicable—as the sender of the SMS message.The From number field can contain text, digits, or a combination. You can include both static values and dynamic values from data sources.
To use a dynamic value from a data source, type the dollar sign ($). A list of available data sources appears. Click the data source that will contain the required value at run time.
The resulting value can be a maximum of 11 characters or 20 digits. Vonage Contact Center removes spaces at run time. If the value exceeds the maximum, Vonage Contact Center does not send the message.
Define the content of the SMS message in the Message field. You can provide text, digits, or a combination using both static values and dynamic values from data sources.
To use a dynamic value from a data source, type the dollar sign ($). A list of available data sources appears. Click the data source that will contain the required value at run time.
The Message field can contain a maximum of 255 characters. Note that the resulting message, with populated data sources, can be more than 255 characters.
Depending on the number of characters in your message, the applet may send the SMS in multiple segments. Each segment can contain up to 160 characters; the exact number of characters depends on the alphabet you are using in the message. The segments are reassembled into a single SMS message on reaching the recipient. Each segment is charged as one SMS message. |
Click Update. Configure the rest of your call plan as required.
If you are using any dynamic elements, Vonage Contact Center must route interactions through the applets which populate the data sources, before the Send SMS applet needs them. |
Now, when Vonage Contact Center routes a call through the Send SMS applet, Vonage Contact Center sends the configured SMS message to valid numbers in the To number(s) field.
For more information about the Send SMS applet, see Send SMS applet.