To use ContactPad you must log in as an agent. You can either log in to ContactPad directly, or through the VCC Admin Portal.
The first time you log in, you must set a password for your account. If you have received a welcome email, click the link in the email to open the Choose your password form. The link in the email is valid for 72 hours.
For information about setting your password for the first time, see How do I set or reset my password?.
After you have chosen a password, you can log in to the VCC Admin Portal or ContactPad using that password. Either way, provide the following information:
In Username, type your username.
In Password, if you have previously set a password, type your password.
Click Login.
| If two-factor authentication is switched on for your account, you may be asked to provide a code sent to your email address. You'll need to provide a new code every 7 days, any time you use a different device, browser, or network, or if you enter the wrong password two times in a row. The code is 6 digits long and is valid for 5 minutes. |
To open ContactPad from the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page. In the menu that appears, click ContactPad.
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