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To configure the call center after installing Vonage Contact Center into Salesforce for the first time, perform the following steps:
Go to Setup in Salesforce.
Click the Vonage Contact Center in Salesforce call center.
When you first install Vonage Contact Center into Salesforce, the item labelled CTI Adapter URL contains https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true
. Replace *** with the correct subdomain for your region: For example, if you are in the EMEA region, set CTI Adapter URL to https://emea.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true
.
If you are using Vonage Contact Center in Salesforce to route non-call interactions, you must use a cloud-based URL in CTI Adapter URL , in the format https://cloudx.contact-world.net/ . To access the API on the appropriate cloud, you must replace cloudx with the cloud you are using. Contact your Vonage Contact Center account manager if you do not know which cloud you are using. |