Feature | Deprecation date | Retirement date |
|---|---|---|
| Single-interaction ContactPad | Q3 '24 (projected) | 2025 (projected) |
| Multi-interaction ContactPad | Q2 '24 (projected) | H2 '24 (projected) |
| Call Parking | Q1, 2024 (projected) | Q2, 2024 (projected) |
| DTMF call controls | Q1, 2024 (projected) | Q2, 2024 (projected) |
| Unite case routing | Q1, 2024 (projected) | Q3, 2024 (projected) |
| Real Time | Q1, 2024 (projected) | Q2, 2024 (projected) |
| Deprecated features | ||
| ContactHub | Q1 '23 | Q1 '24 (projected) |
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) |
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) |
| User Admin API - Version 2 | Q2 '22 | Pending |
| Interaction Content API - Version 2 | Summer '21 | Pending |
Pending | ||
Download call recordings (SFTP) | Spring '21 | Pending |
| Retired features | ||
| Insights Stats API - GET /agent-summaries | Summer '21 | Q4 '24 |
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 |
| Stats and Reports | Q4 '23 | October 31, 2023 |
| CRMLite | Q1 '23 | Q2 '23 |
| User Access permission management | Q4 '22 | Q1 '23 |
| Classic User Admin | Q3 '22 | |
| Subset of User Access functionality | Q3 '22 | |
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 |
| Cadence | Q2 '22 | |
| Copy interaction plans | Summer ‘21 | Q1 ‘22 |
| Salesforce Log a Call - Page Layout support for Lightning Console apps | Summer ‘21 | Q1 ‘22 |
| Salesforce Log a Call - Classic support | Summer ‘21 | Q1 ‘22 |
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | |
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) |
Skill Management | Summer ‘21 (September, 6, 2021) | |
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) |
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 |
Agent PINs | ||
Applet | Deprecated | Retired |
|---|---|---|
| Deprecated applets | ||
| Announcement | Q4 '23 | Q2 '24 (projected) |
| Dialed Number Router | Q1 '23 | Q3 '23 (projected) |
Retired applets | ||
| Check IVR Digit | Q4 '23 | |
| Check IVR String | Q4 '23 | |
| Router CLID | Q4 '23 | |
CRM Based Router | Q3 '22 | |
| Router - Geographic CLID | Q3 '22 | |
| Queue - In Network | Q2 '22 | |
| Router - Stored Preference | Q2 '22 | |
| Set Stored Preference | Q2 '22 | |
| Transfer to PCI | Q2 '22 | |
| VoiceXML - Remote App | Q2 '22 | |
| SOAP Interaction applet | Summer ‘21 | Q1 ‘22 |
CRM Call Connect Router | ||
CRM Send SMS | ||
CRM Take Message | ||