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Many applets in Interaction Plans Architect use values retrieved by other applets to locate audio files, other values, or records in third-party systems. These values are stored in data sources and enable you to dynamically configure applets.

You can also include values in data sources in Dashboards. For information about using data sources in Dashboards, see Viewing mapped data source data in Real-time Analytics.

You can configure the following applets to use data source values:

Data Announcer applet. For information about the Data Announcer applet, see Announcer applet.
Data Connector applet. For information about the Data Connector applet, see Data Connector applet.
Send SMS applet. For information about the Send SMS applet, see Send SMS applet.
Skill Tagger applet. For information about the Skill Tagger applet, see Skill Tagger applet.
Take Message applet. For information about the Take Message applet, see Take Message applet.
Universal Contact Distributor (UCD) applet. For information about the Universal Contact Distributor (UCD) applet, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.

In your interaction plan, you must ensure that interactions are routed through the applets that set required values in data sources before the applets that use the values.