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To turn on automatic deletion for an account, perform the following steps:
A confirmation message appears. Automatic deletion is Pending and will remain in this state for 30 days after which it will be On. For information about automatic deletion states, see Automatic deletion states in Overview of Data Retention. Your name and the current date and time appear in Last update.
You should only pause automatic deletion in exceptional circumstances, such as a legal obligation or to arrange a change to the contracted retention period. Your instruction to pause will remain valid for 30 days. During this time, you will be able to download content or contact your account manager to purchase a longer period. After 30 days, Vonage reserves the right to turn on automatic deletion using the current contracted value. |
To pause automatic deletion for an account, perform the following steps:
A message to confirm pausing of automatic deletion appears. Automatic deletion is Paused. Your name and the current date and time appear in Last update. A warning message appears in Data Retention and on the VCC Admin Portal homepage, and a warning icon appears next to the Data Retention menu item.
You can only change the retention period if Automatic deletion is On or Pending. You cannot change the retention period if Automatic deletion is Paused.
To change the retention period (up to the value of contracted retention), perform the following steps:
Change the retention period in Automatically delete content older than. Type the number of days you want Vonage to store your data for, up to the contracted number.
You cannot exceed the contracted period. Contact your VCC account manager to purchase an extension to your contracted retention period. |
Select the check box to confirm you have read and understood the service description and the impact of the changes you are about to apply.
Vonage does not provide refunds for reducing the retention period. |
The contracted retention period is the maximum period Vonage stores your data for, according to your Data Retention Service Description. Your account manager can change—extend or reduce—the contracted retention period if agreed with Vonage. When the contracted period changes, VCC pauses automatic deletion for the account. A warning message appears in both the Data Retention area and on the VCC Admin Portal homepage. The message prompts you to review the new value in Data Retention. You must turn on deletion and confirm your data retention settings. For information about turning on automatic deletion, see Turning on automatic deletion earlier in this page.
You cannot extend the contracted period yourself. If you try to do so, a warning message appears and the Save button is unavailable, preventing you from saving the changes. To extend the contracted data retention period, contact your account manager.