The Data Retention area of the Vonage Contact Center Admin Portal contains retention settings. Users with an admin license can change these settings, defining the frequency with which such data is automatically deleted from their account.

Data retention settings apply to interaction content — comprising:

  • call recordings
  • transcripts
  • categorization results
  • voicemails
  • screen recordings1
  • recordings of Visual Engagement meetings2 (if Visual Engagement is enabled for your account)

You can find interaction content in the Interaction Content area of the VCC admin portal. For information about accessing Interaction Content, see Interaction Content.

For more information about Data Retention, see Service Description for Vonage Contact Center - Data Retention.

1 


2 



In this section