If enabled for your account, Quality Management will enrich the call recording player experience, including additional features such as adding comments.
For information about Quality Management, see Quality Management.
If the Quality Management feature is not enabled for your account, you can use the standard call recording player. For information about configuring call recordings, see Configuring call recordings in task records. |
To use Quality Management, you must embed the Quality Management page into Salesforce tasks.
If you are using Salesforce Classic, you must embed the Quality Management page into Salesforce tasks.
To embed the Quality Management page in task records, perform the following steps:
In the top section, click Visualforce Pages. The available pages appear.
Drag the Quality Management page down to the new Quality Management section.
Click the spanner icon in the upper-right corner of the quality manager page and set the width to 100%, the height to 600px and enable show scrollbars. Click OK.
If you are using Salesforce Lightning Experience, you must embed the Quality Management page into Salesforce tasks.
To embed the Quality Management page in task records, perform the following steps: