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If enabled for your account, conversation analyzer enriches the call recording player experience. Conversation analyzer adds the following features:

Voice visualization
Event timeline
Transcript of the recording
Categorization of the contents of the recording

If the conversation analyzer feature is not enabled for your account, you can use call recording annotation. For information about configuring call recording annotation, see Configuring call recording annotation in Salesforce.

To use the conversation analyzer in Salesforce, you must configure the feature within Advanced Reporting and Statistics. For information about configuring the conversation analyzer in Advanced Reporting and Statistics, see Configuring Conversation Analyzer in Salesforce.