The Call Recordings area of the VCC Admin Portal, previously named Call Recording Archive, contains all the call recordings for your account.
For information about accessing and opening call recordings, see Listening to and commenting on an audio recording.
If you or your supervisor changes categorization or substitution rules, or both, in your categorization profile, if enabled for your account, you can re-analyze the call recording. To do so, open the recording you want to re-analyze and click RE-ANALYZE CALL. Conversation Analyzer will re-analyze the recording and updated information will be available after a few minutes. You will need to refresh the page.