Spring: between March and April
Summer: between July and August
Winter: between October and November
The Winter release is announced with a suffix of the subsequent year, for example Winter '21 is released November 2020. |
Feature | Intent to deprecate | Deprecated | End of life |
|---|---|---|---|
| Real Time Admin Functions | Spring '21 | Summer '21 (projected) | |
Second half of 2021 | |||
Skill Management | Summer '21 (projected) | ||
Download call recordings (SFTP) | Spring '21 | First half of 2022 | |
Call Recordings (search page) | Summer ‘21 (projected) | ||
Pending | |||
Microsoft Internet Explorer 11 | January 1, 2021 | N/A | |
CRM Call Connect Router applet | |||
CRM Take Message applet | |||
Agent PINs | |||
CRM Send SMS applet |
Package | Supported | Deprecated | End of Life |
|---|---|---|---|
18.251 or higher | 18.250 or lower * | 18.231 or lower | |
19.100 or higher | 18.259 or lower * | 16.118 or lower | |
2.57 or higher | 2.56 or lower * | 2.44 or lower |
* These packages will be in end of life stage from Summer '21