Because Vonage is an app that is installed onto your Zendesk org, we only support Vonage running on browsers that Zendesk supports. For information on the browsers that Zendesk supports, see Zendesk help. |
To install VCC onto the host Zendesk org, perform the following steps:
Click Install. and follow the instructions.
If you already have a VCC installation you must either delete or disable the app before installing another version.
Manage Apps appears and VCC in Zendesk is no longer listed. |
Verify and update the information if required. For information on what is required in each field, see Configuring Vonage Contact Center in Zendesk. Click Install. VCC is installed and ContactPad appears in the top-right corner.
My Apps appears and your newly installed app is listed within the Currently Installed area under Enabled apps.
After installing VCC, enabled users can see the app in the upper-right navigation bar. For information on accessing VCC, see Using Vonage Contact Center in Zendesk.