Spring: between March and April
Summer: between July and August
Winter: between October and November
The Winter release is announced with a suffix of the subsequent year, for example Winter '21 is released November 2020. |
Feature | Intent to deprecate | Deprecated | Retired |
|---|---|---|---|
| Interaction Content API - Version 2 | Summer '20 | First half of 2022 | |
Pending | |||
Download call recordings (SFTP) | Spring '21 | First half of 2022 | |
| Insights Stats API - GET /agent-summaries | Summer '20 | Second half of 2021 | |
Second half of 2021 | |||
| Copy Interaction Plans | Summer ‘21 | Winter ‘22 | |
| Salesforce Log a Call - Page Layout support for Lightning Console Apps | Summer ‘21 | Winter ‘22 | |
| Salesforce Log a Call - Classic Support | Summer ‘21 | Winter ‘22 | |
| SOAP Interaction applet | Summer ‘21 | Winter ‘22 | |
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | ||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | |
Skill Management | Summer ‘21 (September, 6, 2021) | ||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | |
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | |
CRM Call Connect Router applet | |||
CRM Take Message applet | |||
Agent PINs | |||
CRM Send SMS applet |
Package | Supported | Deprecated* | Retired |
|---|---|---|---|
| 20.105 or higher | 20.104 or lower | 18.250 or lower | |
| 20.106 or higher | 20.105 or lower | 18.259 or lower | |
| 2.65 or higher | 2.64 or lower | 2.56 or lower |
* These packages will be in Retired stage from Winter '22