View Source

What is the Interaction Content API?

The Vonage Contact Center Interaction Content API enables you to search for interactions and download the related interaction content. The currently available content includes:

Call recordings
Transcripts of call recordings and web chats
Call recording categorizations
Screen recordings
Voicemails
Attachments
Audio files collected by the IVR Data Collector
Video and screen share (Visual Engagement) recordings

The API is only available upon request.

Who is the Interaction Content API for?

Interaction Content API is for developers, engineers, and anyone else who is comfortable integrating with RESTful APIs and needs to manage interactions or download interaction content. Common use cases include:

Downloading all content to an external location before it is purged
Searching interactions based on metadata and downloading their content
Downloading and sending specific interaction content
Integrating access to interaction content from a third-party application

User-level API credentials are required to use this API. User-level credentials are linked to an active user and enforce their permissions while using the available endpoints.