When your Vonage Contact Center (VCC) account is linked to your Microsoft organization, you can link your VCC agent account to your Teams user. When linked, you'll be able to see other Teams users and their presences in ContactPad's address book.
In this page |
---|
To see other Teams users and their presences in ContactPad's address book, you need to link your agent account to a Teams user.
You will need to relink your VCC agent account and Teams user whenever you update your Microsoft password. |
To link your agent account to your Team user, perform the following steps:
Click Link to Microsoft Teams user.
If the Link to Microsoft Teams user does not appear, your VCC account is not currently linked to a Microsoft account. Contact your Account Manager or Customer Success Manager. |
A Microsoft login page appears.
Your VCC agent account and Teams user are linked. You can now see other Teams users and their presences in ContactPad's address book.
You only need to do this once, unless you unlink your agent account and Teams user, or you change your Microsoft password. You will need to relink your VCC agent account and Teams user whenever you change your Microsoft password. |
You can link your VCC agent account in each region to a single Teams user. However, linking a Teams user to your VCC agent account in multiple regions may result in inconsistent behavior; we do not therefore support this. |
To unlink your agent account from a Teams user, perform the following steps:
Your agent account and Teams user are no longer linked.
When you have linked your VCC agent account with your Teams user, your presences are synchronized:
Unless your VCC administrator has changed the presence mappings, your account will use the following default mappings:
When you have linked your agent account with your Teams user, you can see other Teams users and their presences in ContactPad's address book. If you have auto attendants and call queues configured in your Teams organization, you can see these in ContactPad too. You can also make calls to and consult with available Teams users, auto attendants, and call queues.
To locate and make calls to Teams users, auto attendants, and call queues, perform the following steps:
If you are on an existing call, to consult with an available Teams user, auto attendant, or call queue, click Consult in ContactPad. ContactPad's address book opens and Teams users matching your search appear as described above. Continue consulting in the same way as you would using ContactPad for any other contacts. For information, see How do I consult with and, optionally, transfer to a third party? in Making and receiving calls in ContactPad.
While on a call, you may want to make a call to, consult with, or transfer to, a VCC interaction plan, not just a Teams user, auto attendant, or call queue. When you have integrated your VCC account with a Microsoft Teams organization, hovering over the interaction plan's name will display the associated phone number (or PSTN or DDI). This will be useful if you need to send the interaction plan's number to a customer, for example. |
When your VCC account is integrated with Microsoft Teams and Teams users appear in the ContactPad address book, you cannot dial a short code with fewer than three digits. |