Type | Name | Description | |
---|---|---|---|
Dimensions | |||
The agent's email address as defined in User Admin in the VCC admin portal. | |||
Licence | The license assigned to the agent in User Admin in the VCC admin portal—one of Admin, Supervisor, or Agent.
| ||
Name | The name of the agent as defined in User Admin in the VCC admin portal during agent creation. | ||
Phone number | The agent's phone number as defined in User Admin in the VCC admin portal during agent creation. | ||
Physical location | The agent's physical location as defined in User Admin in the VCC admin portal during agent creation. | ||
Username | The agent's username as defined in User Admin in the VCC admin portal during agent creation. | ||
WebRTC | Indicates whether WebRTC is enabled for the agent—either true or false. |