If screen recording is enabled for both your Vonage Contact Center (VCC) account and your individual account, you can record the screen or screens during calls for enabled agents. For more information about Screen Recording, see Screen Recording in Vonage Contact Center.
We support using screen recording when using the Vonage CC Screen Recording desktop application in Windows or macOS. Screen recording must be enabled for individual agents. If you are not sure screen recording is enabled for you, contact your supervisor. For information about enabling screen recording for individual users, see How do I enable an agent user to record their screen? in Configuring individual users. |
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To use Screen Recording, you must install and configure the Vonage CC Screen Recording app. Make sure you install the correct app for your operating system. When you have installed the app and logged in correctly, the application automatically records all screens during a call.
For screen recordings to work, you need to check the time settings on your computer. Check that your computer's clock is exactly the same as that on the World Clock, and not more than one second fast or slow. If it is fast or slow, you or your system administrator must turn on automatic time synchronization on your computer.
If the time on your clock and the World Clock are not synchronized, the screen recording will not start at the start of the call. |
To install Vonage CC Screen Recording app on Windows, perform the following steps:
To install Vonage CC Screen Recording app on macOS, perform the following steps:
In the Vonage Screen Recording login screen, perform the following steps:
In Region, select the name of the region you are in.
Installation is complete. The Vonage CC Screen Recording app will work in the background and your screens will be recorded during your calls. You do not need to log in again after restarting the computer.