The ContactWorld Auto Presented CLID user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based callback numbers. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based callback numbers, see Configuring prefix-based callback number selection and Configuring field-based callback number selection.
Object Settings
Callback Prefix Mappings
Tab Settings
Available | Visible |
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| |
Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
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Field Permissions
Field name | Read | Edit |
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Presented Callback Number | | |
Field-Based Callback Number Mapping
Tab Settings
Available | Visible |
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| |
Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
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Field Permissions
Field name | Read | Edit |
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Presented Callback Number | | |
Value | | |
Apex Class Access
Class name | Enabled |
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NVMContactWorld.SelectPresentedCLIDByNumberPrefix | |
NVMContactWorld.SelectPresentedCLIDByField | |