You can only make a call to or consult with an agent who is in Available now or Interruptible status. For more information, see Extended agent presence (calls) in ContactPad.
Perform one of the following steps to find third party you want to call or consult:

• Scroll down the list of agent, short code, queue, and interaction plan names using the arrow keys or mouse. Click to select the appropriate name.
• In the Search field, to filter the list, type part or all of the name of the agent, short code, queue, and interaction plan you want to call or consult. Click to select the appropriate name.

• In the Search field, type the telephone number of the person you want to call or consult.

  A No matches found message appears when you type a telephone number. Ignore this message when making a call to or consulting a telephone number.