The Command Runner enables the caller to perform tasks such as:

• Changing the date that a customer wants a parcel delivered. The customer specifies the date for delivery using the IVR system.
• Topping up a customer's account balance using credit card details held in the client database. The customer specifies the amount that they want to increase their balance by using the IVR system.
• Activating a customer. The command activates a new customer's details automatically.