When you log in to the VCC Admin Portal, you see the following webpage:
The main area of the VCC Admin Portal's home page contains two elements:
VCC Admin Portal's banner is always present as you navigate around different areas of the VCC Admin Portal.
By default, icons and menu item names appear in the menu. Click the arrow icon to shrink the menu to display only icons.
Click the hamburger icon to display the menu item names again. For information about the menu, see 227225985.
Alerts are short messages about the status of Vonage Contact Center or your VCC Admin Portal account.
Click Alerts in the banner to view all alerts in the order of receipt—newest alerts appear at the top of the list. Some alerts have a More info link. Click this link for more information relating to the alert.
The number of alerts you have not dismissed appears on the alerts icon. To acknowledge, or dismiss, alerts, click the alert in the list. Until you have dismissed an alert, the alert appears in the list of alerts with pink dot on the right. When you have dismissed the alert, pink dot disappears.
You can receive four different types of alerts. The types are listed in the order of severity, highest severity first.
Higher severity alerts take priority over lower severity alerts; if you have more than one alert you have not dismissed, the most severe alert appears on the top of the alerts list. (If you have more than one alert with the highest severity, the most recent alert takes priority.) The dismissed alert is replaced with the next most severe alert.
The example shows four alerts you have not dismissed, one of each severity. The More info link indicates that more information about the alert is available.
The Help menu contains three items:
| Menu item | Description |
|---|---|
| Home Help | A link to the 227225985 page within Vonage Contact Center Product Documentation. |
| Documentation Home | A link to Vonage Contact Center Product Documentation. |
| Product Updates | A link to the Product Updates section within Vonage Contact Center Product Documentation. |
The Account menu shows the logged in user's name and Vonage Contact Center account, and the following options:
| Menu item | Description |
|---|---|
| Switch Account | Click to log in using a different Vonage Contact Center account. This item is only available if you have access to multiple accounts. |
| Logout | Click to log out of the VCC Admin Portal. |
VCC Admin Portal's menu is always present as you navigate around different areas of the VCC Admin Portal. The menu contains all the features of the VCC Admin Portal configured and enabled for your account. The menu has a hierarchical tree structure with top levels items with nested subgroups of features from similar domain.
The menu appears on the left side of the webpage, or at the bottom of the screen on a mobile device. By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again.
To open the webpage for the related feature in the current tab, click a menu item. To open previous and next webpages, use the back and forward buttons in your browser. To open the top level item and display nested pages, click the chevron icon. The list of grouped features appears. You cannot collapse the top level menu item when nested page is opened.
Only features available in your account will appear in the menu.
In addition, the menu contains the following links:
