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You can integrate ContactWorld into your existing Desk.com to give agents a single desktop to work from. After you configure ContactWorld within Desk.com, ContactPad is available in Desk.com. Integrating ContactWorld with Desk.com provides basic telephony features with inbound screen pops, outbound Click to dial, and call logging.

Vonage Contact Center Product Documentation > _Images ContactWorld for Desk.com > Desk.jpg

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Using

Making and receiving calls

Configuring

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