If your Vonage Contact Center (VCC) account is enabled to use WebRTC, and you have the feature switched on for your individual agent account, you can make and receive calls using your usual computer or device; you do not need a physical telephone. For more information, see ContactPad with WebRTC.

Previously, to use ContactPad with WebRTC you had to install the WebRTC for Vonage Contact Center extension into their Chrome or Edge browser. In the near future, the extension will no longer work due to Google's changes to the way browser extensions work in Chromium-based browsers.

Over the coming months, Vonage will migrate your accounts to using WebRTC without an extension. When your account has been migrated, we recommend that you disable or remove the WebRTC for Vonage Contact Center extension from your browsers.



When using ContactPad with WebRTC, you should follow these best practices:

  • Web browser:
  • Hardware:
    • Upgrade computer hardware if CPU or memory limits are being reached.
    • Regularly restart computer, ideally daily.
    • Use a wired Ethernet connection (rather than a wireless connection) to connect to the network. Disable WiFi.
  • Software
    • Remove any non-essential applications.
    • Update audio and headset drivers to their latest versions.
  • Other:
    • Configure your headset as the default device for audio (playback and recording).

    • Disable exclusive mode settings for your audio (playback and recording) devices.

      Find 'exclusive mode' settings in advanced properties for your audio devices within Control Panel.


    • Ask your supervisor to set your initial state to a state other than Ready.