Vonage Contact Center Product Documentation

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Vonage Contact Center

Technical prerequisites

• Vonage Contact Center Admin Portal
• ContactPad
• ContactHub
• Virtual Queues
• Dashboards
• Real Time
• Interaction Architect
• Interaction Plan Management
• Stats and Reports
• Data Retention
• User Admin
• API Admin
• Interaction Content
• Call Logging
• Data Source Mappings

Vonage Contact Center APIs

• Authentication
• Web API documentation
• Agents Availability API
• Conversation Analyzer API

Vonage Contact Center with Vonage Business Communications

Vonage Contact Center with VBC

Vonage Contact Center products

• Advanced Reporting and Statistics in Salesforce
• Conversation Analyzer
• Cadence
• Connect
• Native Omnichannel
• Vonage Contact Center with VBC
• Motivate
• Unite (omni-channel routing)
• Vonage for Service Cloud Voice

Vonage Contact Center integrations

• Vonage Contact Center and Salesforce integration
• NewVoiceMedia and Desk.com integration
• Vonage Contact Center and Vonage Business Communications integration
• Vonage Contact Center for Microsoft Dynamics 365

Product Updates

• Vonage Contact Center feature retirement
• Recently released in Summer '21
• Spring '21 release
• Winter '21 release
• Summer '20 release
• Spring '20 release
• Winter '20 Release
• Summer '19 Release
• Spring '19 Release
• Winter '19 Release
• Summer '18 release
• Spring '18 Release
• Winter '18 Release
• Summer '17 Release
• Spring '17 Release
• Winter '17 Release
• Summer '16 Release