Vonage Contact Center Product Documentation

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Vonage Contact Center

Technical prerequisites

• Vonage Contact Center Admin Portal
• ContactPad Refresh
• ContactPad
• Virtual Queues
• Insights
• Interaction Plans Architect
• Interaction Plans Manager
• Data Retention
• User Admin
• API Credentials
• Interaction Content
• Call Logging
• Audit Log
• Data Source Mappings
• Webhooks subscriptions
• CRM Admin
• Vonage Contact Center Marketplace

Vonage Contact Center APIs

• Developer portal guides
• Developer portal documentation
• Authentication API
• Agent Availability API
• Agents API
• Conversation Analyzer API
• Insights Stats API
• Interaction Content API
• Interactions API
• Payment API
• User Admin API
• Webhooks API
• V0 APIs

Vonage Contact Center with Vonage Business Communications

Vonage Contact Center with VBC

Vonage Contact Center products

• Advanced Reporting and Statistics in Salesforce
• Conversation Analyzer
• Connect
• Motivate
• Screen Recording in Vonage Contact Center
• Unite (omni-channel routing)
• Video and screen sharing (Visual Engagement)
• Vonage Contact Center with VBC
• Vonage Premier for Service Cloud Voice

Vonage Contact Center integrations

• Vonage Contact Center and Salesforce integration
• Vonage Contact Center and Microsoft Teams integration
• Vonage Contact Center for Microsoft Dynamics 365
• Vonage Contact Center for ServiceNow
• Vonage Contact Center and Vonage Business Communications integration
• Vonage Contact Center and Zendesk integration
• NewVoiceMedia and Desk.com integration
• ContactPad Anywhere

Product Updates

• Vonage Contact Center feature retirement
• Coming soon in Q2 '24
• Q1 '24 release
• Q4 '23 release
• Q2 '23 release
• Q1 '23 release
• Q4 '22 release
• Q3 '22 release
• Q2 '22 release
• Q1 '22 release
• Summer '21 release
• Spring '21 release
• Winter '21 release
• Summer '20 release
• Spring '20 release
• Winter '20 Release
• Summer '19 Release
• Spring '19 Release
• Winter '19 Release
• Summer '18 release
• Spring '18 Release
• Winter '18 Release
• Summer '17 Release
• Spring '17 Release
• Winter '17 Release
• Summer '16 Release