ContactPad
ContactPad is the agent's main interface with Vonage Contact Center. Using ContactPad, the agent can make, receive and record calls.
What can we help you with today?
In this section
- Overview of ContactPad
- Call control using a telephone keypad
- Call history
- Call notifications
- Consult to Queue
- ContactPad address book
- ContactPad with multiple interactions
- ContactPad with presence
- ContactPad with Screen Lock for Vonage Contact Center
- ContactPad with Screen Recording
- ContactPad with WebRTC
- Extended agent presence (calls)
- Integration with Skype for Business
- Mid-call Agent Assist Secure Payments
- Personal queues in ContactPad
- Post Call Quality Rating
- Priority call handling
- Single sign-on in ContactPad
- Video and screen sharing (Visual Engagement)
- Voicemail
- Using ContactPad
- Accessing the call GUID
- Changing states
- Changing your telephone number
- Controlling calls using your telephone keypad
- Declining calls in your personal queue
- Getting started with ContactPad
- Handling priority calls
- Logging in to ContactPad
- Logging in to ContactPad using single sign-on
- Logging out of ContactPad
- Making and receiving calls in ContactPad
- Pausing and resuming call recording
- Rating call quality
- Recording your screen during calls
- Reporting problems
- Setting the default callback number for outbound calls
- Synchronizing ContactPad state with Skype for Business presence
- Taking mid-call payments
- Using ContactPad with Screen Lock
- Using ContactPad with WebRTC
- Using video and sharing your screen
- Using voicemail
- Viewing and returning recent and missed calls
- Using Voicemail Drop
- Logging an interaction in ContactPad