ContactPad
ContactPad is the agent's main interface with Vonage Contact Center. Using ContactPad, the agent can make, receive and record calls.
What can we help you with today?
In this section
- Overview of ContactPad
- Agent states in ContactPad
- Call control using a telephone keypad in ContactPad
- Call history in ContactPad
- Call notifications in ContactPad
- ContactPad address book
- ContactPad with multiple interactions
- ContactPad with presence
- ContactPad with Screen Lock for Vonage Contact Center
- ContactPad with WebRTC
- Extended agent presence (calls) in ContactPad
- Extended automatic wrap in ContactPad
- Integration with Skype for Business
- Payments in ContactPad
- Personal queues in ContactPad
- Post Call Quality Rating in ContactPad
- Priority call handling in ContactPad
- Single sign-on in ContactPad
- Voicemail in ContactPad
- Voicemail drop in ContactPad
- Warm and cold transfers in ContactPad
- Using ContactPad
- Accessing the call GUID in ContactPad
- Changing states in ContactPad
- Changing your telephone number in ContactPad
- Controlling calls using your telephone keypad in ContactPad
- Declining calls in your personal queue
- Getting started with ContactPad
- Handling priority calls
- Logging an interaction in ContactPad
- Logging in to ContactPad
- Logging in to ContactPad using single sign-on
- Logging out of ContactPad
- Making and receiving calls in ContactPad
- Managing your ContactPad password
- Pausing and resuming call recording in ContactPad
- Rating call quality in ContactPad
- Reporting problems in ContactPad
- Setting the default callback number for outbound calls in ContactPad
- Synchronizing ContactPad state with Skype for Business presence
- Taking payments in ContactPad
- Using ContactPad with Screen Lock
- Using ContactPad with WebRTC
- Using voicemail in ContactPad
- Using voicemail drop in ContactPad
- Viewing and returning recent and missed calls in ContactPad
Support and documentation feedback
For general assistance, please contact Customer Support.
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