ContactPad
ContactPad is the agent's main interface with Vonage Contact Center. Using ContactPad, the agent can make, receive and record calls.
What can we help you with today?
In this section
- Overview of ContactPad
- Extended agent presence (calls)
- Mid-call Agent Assist Secure Payments
- Call notifications
- Call control using a telephone keypad
- ContactPad with WebRTC
- Single sign-on in ContactPad
- Voicemail
- Call history
- Personal queues in ContactPad
- ContactPad with presence
- Priority call handling
- ContactPad with multiple interactions
- Post Call Quality Rating
- Integration with Skype for Business
- Consult to Queue
- ContactPad with Screen Lock for Vonage Contact Center
- ContactPad with Screen Recording
- Video and screen sharing (Visual Engagement)
- Using ContactPad
- Logging in to ContactPad
- Logging in to ContactPad using single sign-on
- Getting started with ContactPad
- Accessing the call GUID
- Changing states
- Synchronizing ContactPad state with Skype for Business presence
- Working with an inbound call
- Handling priority calls
- Changing your telephone number
- Setting the default callback number for outbound calls
- Making an outbound call
- Making an outbound conference call
- Pausing and resuming call recording
- Recording your screen during calls
- Taking mid-call payments
- Controlling calls using your telephone keypad
- Using ContactPad with WebRTC
- Reporting problems
- Rating call quality
- Logging out of ContactPad
- Viewing and returning recent and missed calls
- Using voicemail
- Declining calls in your personal queue
- Using ContactPad with Screen Lock
- Using video and sharing your screen
- Logging an interaction in ContactPad