Vonage Contact Center features supported in Salesforce editions

Owned by Helen Griffith
Last updated: Aug 01, 2022
1 min read

The following tables contain the Vonage Contact Center features supported in Salesforce editions. For Connect features supported in Salesforce editions, see Connect features supported in Salesforce editions.

Level of support icons

(tick) Supported

(error) Unsupported

Vonage Contact Center features in Salesforce

Salesforce Sales/Service Cloud Editions   

Salesforce Features


Professional (warning)1

Enterprise/
Unlimited/
Performance 

Person Accounts

Auto call recording(error)(tick)(tick)
Automatic callback numbers(tick)(tick)(tick)

Call logging

(warning) 2

(tick)(tick)
Click to dial(tick)(tick)(tick)
Data creation using the Data Connector(tick)(tick)(tick)
Data retrieval using the Data Connector(tick)(tick)(tick)
Personalized number presentation(error)(tick)(tick)
Reports and dashboards(tick)(tick)(tick)
Salesforce Mobile App(tick)(tick)(tick)
Scheduled callbacks(tick)(tick)(tick)
Screen popping(tick)(tick)(tick)
Unite (omni-channel)(error)(tick)(tick)
Connect(error)(tick)(tick)

1 Requires additional API access
2 Requires adding CallEndEvent fields to layout and making them editable


Untested editions and licenses

The following editions and licenses are untested and not yet supported:

  • Customer Community, Partner Community, and Employee Community licenses.
  • Government Cloud and Government Cloud Plus editions.
  • Personal edition is not likely to be supported in the future support due to lack of features. (No longer sold by Salesforce.)
  • Contact manager edition is not likely to be supported in the future support due to lack of features. (No longer sold by Salesforce.)
  • Health Cloud.

Unsupported editions

The following editions are not supported because of incompatibilities or missing features:

  • Developer edition is not designed to be a production environment.
  • Salesforce IQ CRM (Starter, Growth, Unlimited) Edition lacks CTI / API support. (No longer sold by Salesforce.)
  • Group edition does not support dashboards, and package installation fails. (No longer sold by Salesforce.)
  • Force.com and Platform editions are not currently supported due to their highly customizable natures. These editions will be considered on a case by case basis.

Support and documentation feedback

For general assistance, please contact Customer Support.

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