_ExcerptRetrievingSFData
Used in Retrieving data from Salesforce and Retrieving data from Salesforce using Salesforce Object Query Language (SOQL)Using the Data Connector applet you can retrieve data from Salesforce. For information about the Data Connector applet, see Data Connector applet. You can then retrieve that data for use in subsequent applets in your interaction plan. ContactWorld stores retrieved data in data Connector, one data source for each specified field of each retrieved Salesforce record. ContactWorld prepares these data sources when you save the Data Connector applet, using a consistent naming convention. You can configure subsequent applets (such as a Data Announcer, a Data Router, another Data Connector applet, or an Automatic Call Distributor applet) to use the data sources created.
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