Dial List limits
Limits for static Dial Lists
For static Dial Lists, the method used to create the Dial List determines the maximum number of calls Connect creates. The following table shows these limits:
| Method used to create Dial List | Maximum number of calls Connect can create |
|---|---|
Using a filter For information about using a filter to create a Dial List, see Creating Dial Lists from a filter. | 9,900 |
Using a list view For information about creating a Dial List from a list view, see Creating a Dial List from a list view. | 200 |
Uploading a CSV file For information about uploading a CSV file to create a Dial List, see Creating a Dial List from a file upload. | 9,900 |
Using a report For information about creating a Dial List from a report, see Creating a Dial List from a report. | 2000 If you create a Dial List from a report with more than 2000 entries, Connect creates only 2000 call records.. These call records correspond to the first 2000 entries in the report. To work around this limitation, you can export the report to a CSV file, and upload that file to create a Dial List. For information about creating a Dial List from a CSV file, see Creating a Dial List from a file upload. |
Limits for dynamic Dial Lists
Dynamic Dial Lists created using a filter have the following limitations:
- We can support assigning a maximum of 150 agents to a single dynamic dial list.
The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.
The maximum number of calls associated with a single Dial List is 49,000. This limit does not apply when the Use Next Contact Time custom setting is enabled. For information about custom settings, see Creating or editing custom settings for Connect.
We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit.
- When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.
Dynamic Dial Lists created from a report have the same limitations as a static list created in the same way.
For general assistance, please contact Customer Support.
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