Using dynamic announcements

How do I dynamically select the announcement to play to each caller?

You can configure an Announcer applet to dynamically select the announcement that an Announcer applet plays to each caller. The Announcer uses a value in a data source to identify the audio file to play. For information about the Announcer applet, see Announcer applet.

For more information about dynamic audio files and preparing to use them, see Dynamic audio files.

Ensure that you have a data source that contains the appropriate value available to the Announcer applet. The value in the data source must match (including the case) the file name of the appropriate audio file; multiple values must be comma-separated. You can also use relative paths rather than just file names if the audio file is stored within a folder.

To configure this feature, perform the following tasks:

In the same interaction plan as your data source, create an Announcer applet.
In Announcement type, select Dynamic audio file. In Announce from, select the data source that contains the required value. For more information about the Announcer applet, see Announcer applet.

The Announcer applet uses the value in the specified data source to identify an audio file to play. If the data source contains a comma-separated list of values, the Announcer looks for and plays all corresponding audio files in the order in which they appear. If the audio file or any of the audio files do not exist, the Announcer plays no audio and routes the call to the applet specified in the On failure field.