Announcements in the Data Announcer applet

The Data Announcer applet plays announcements to the caller. The announcements generally contain data previously retrieved in the interaction plan. The applet can announce the following types of data:


Balance

The Announcement Type 'Balance' is currently enabled for one account only. When Vonage Contact Center routes an interaction through a Data Announcer applet configured to announce a Balance, the announcement fails for all other accounts. The applet then routes the interaction to the applet specified in Next Applet on Failure.

For more information, contact your account manager.

For more information about the Data Announcer applet, see Data Announcer applet.

In this page

Custom announcements

If you use any of the following announcement types in a Data Announcer applet, the applet uses a number of prerecorded audio files:

  • Characters
  • Date
  • Time
  • Numbers
  • Day of the week

If enabled for your account, you can customize the audio files that the Data Announcer applet uses to announce the data. For example, you might want to use a different language, accent, or gender from the default Vonage Contact Center audio files. The default audio files are in British English and use a female voice.

To customize the announcements that the Data Announcer applet plays, you must supply a number of recordings. These recordings must include the text in your chosen voice. For information about the recordings that the Data Announcer applet requires, see Recordings used by the Data Announcer applet. For information about recording your own audio, see Recording and preparing audio used in applets.

When you have recorded the audio, send the audio files to Vonage Contact Center.

Recordings used by the Data Announcer applet

The following table contains the names of the recordings that the Data Announcer applet uses when you choose to announce characters, a date, a time, a number, or day of the week.

Only the recordings required for announcements in British English are included. If you want to use different languages in the applet, contact your account manager for help.

To use a specific voice for these recordings, you must rerecord the audio files in the chosen voice. 

The recordings' names appear without the .wav extension. A grouped set of filenames—for example, A ... Z—indicates that you need to provide files A.wavB.wavC.wav and so on, up to Z.wav. An individual filename in quotes—for example, 'and'—means that the applet requires a file called and.wav.

RecordingType of announcementAdditional information
A ... ZCharacter
0 (zero) ... 20

CharacterRequires 0 (zero) ... 9.

Number

Requires 0 (zero) ... 19.
Date

Requires 1 ... 19.

TimeRequires 1 ... 20.
spaceCharacterspace.wav consists of a brief pause. You do not need to rerecord this audio file to use a different voice.
20, 30, 40 ... 90

Number


Date
TimeRequires 30, 40, 50.
'hundred'

Number

Date


'thousand'

Number

Date


'million'Number
'billion'Number
Monday ... SundayDate
the 1st ('the_1st')Date
1st ... 20thDate
'30th'Date
January ... DecemberDate
'and'

Number

Date


'of'Date
'am'Time
'pm'Time
'oh'TimeFor example, 3 oh 7 pm.
100, 200 ... 900Date
'yesterday'DateOnly if the days of the week feature is enabled for your account.
'today'DateOnly if the days of the week feature is enabled for your account.
'tomorrow'DateOnly if the days of the week feature is enabled for your account.
'hour'Time
'hours'Time
'minute'Time
'minutes'Time
'recenttime'Time
'recenttimeimmediate'Time
'second'Time
'seconds'Time
'targettime'Time

For information about recording and preparing audio files if you want to use a specific voice, see Recording and preparing audio used in applets.