Self Service Transfer to PCI applet
The Self Service Transfer to PCI applet transfers a call from Vonage Contact Center to a secure IVR PCI environment. The applet is part of the standalone payment feature.The Self Service Transfer to PCI applet relies on values that one or more Data Connector applets have retrieved previously in the interaction plan. The following values are required:
- The transfer number for the IVR framework
- The link ID for the caller that identifies their payment details that have previously been passed to the IVR framework
When the payment is complete, the call is routed to the applet that you select in Next Applet.
Transfer To PCI Self Service Settings
| Field | Options | Description |
|---|---|---|
| Transfer destination number Data Source | List of available data sources or IVR slots | The data source or IVR slot that contains the transfer number for the IVR framework. Vonage Contact Center transfers the call to this number. |
| Transfer PCIPal LinkId Data Source | List of available data sources or IVR slots | The data source or IVR slot that contains the link ID that identifies payment details. Vonage Contact Center transfers this value to the IVR framework. |
Routing
| Field | Options | Description |
|---|---|---|
| Next Applet | List of available applets | The applet that the call is routed to after the IVR framework. |
For general assistance, please contact Customer Support.
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