ContactWorld Auto Presented CLID user permissions

Owned by Helen Griffith
Last updated: Oct 06, 2023
1 min read

This permission set has been retired. It has been replaced by Vonage Contact Center - Auto Presented CLID user

The ContactWorld Auto Presented CLID user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based callback numbers. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based callback numbers, see Configuring prefix-based callback number selection and Configuring field-based callback number selection.

Object Settings

Callback Prefix Mappings

Tab Settings

AvailableVisible
(tick)(tick)

Object Permissions

ReadCreateEditDeleteView AllModify All
(tick)(error)
(error)
(error)

(error)

(error)

Field Permissions

Field nameReadEdit
Presented Callback Number(tick)(tick)

Field-Based Callback Number Mapping

Tab Settings

AvailableVisible
(tick)(tick)

Object Permissions

ReadCreateEditDeleteView AllModify All
(tick)(error)
(error)
(error)

(error)

(error)

Field Permissions

Field nameReadEdit
Presented Callback Number(tick)(tick)
Value(tick)(tick)

Apex Class Access

Class nameEnabled
NVMContactWorld.SelectPresentedCLIDByNumberPrefix(tick)
NVMContactWorld.SelectPresentedCLIDByField(tick)
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