Release notes for version 16.121 of ContactWorld in Salesforce (Enhancement and bugfix release)
Date of release
November 15th, 2016
Summary
Supervisor permission sets (Enhancement)
A new "ContactWorld Supervisor" permission set has been added to the package. It includes the same privileges as the ContactWorld Agent, plus it allows the supervisor to configure the "Automatic callback number" and "Automatic call recording" features.
Classic "Log a call" action: fixed an issue for new Salesforce users (Bugfix)
New Salesforce users, who had never made a call previously, were experiencing an issue if additional fields were configured on the "Log a call" action. This has been fixed and a new, friendly, error message is displayed.
Lightning "Log a call" component: additional fields are saved when a new call arrives (Enhancement)
Any additional fields are now automatically saved (together with the note) when a new call is received by the agent.
Availability
Contact World for Sales Select and Contact World for Sales Premium
Agent changes
None
Supervisor changes
None
Salesforce administrator changes
New permission set makes provisioning Supervisor users easier
Dependencies
None
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