Release notes for version 16.120 of ContactWorld in Salesforce (Enhancement release)
Date of release
November 11th, 2016
Summary
Log a call allows linking after a call has ended (Enhancement)
The "log a call" action for Salesforce classic now allows agents to relink a call, take notes and persist additional fields after the call has ended.
New "Calls made today" report (Enhancement)
This report shows all ContactWorld call records created in Salesforce for calls made today
Performance improvement for end of call events (Enhancement)
We now support over 40 calls ending simultaneously
Additional fields (check-boxes) for Lighting Log a call (Enhancement)
The Lighting "log a call" component will now display addidtional fields like the classic "log a call" action did. It only works for check box fields. This will be expanded in a subsequent release to other field types.
Unlike log a call classic, these fields will not be saved when a new call arrives. This will be fixed in a subsequent release.
Availability
Contact World for Sales Select and Contact World for Sales Premium
Agent changes
None
Supervisor changes
None
Salesforce administrator changes
None
Dependencies
None
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